The LifeWatch ERIC Help Desk is at your disposal to support you in the use of our platforms and services.
The LifeWatch ERIC Help Desk applies a ticket system to address all support requests.
A unique number is assigned to each request, and you can refer to it to track its progress.
Check our knowledge base to see if the issue you wish to raise has already been addressed. All topics are listed on the left-hand side column; select one to see the list of items associated with it. A search field is at your disposal to easily query the knowledge base.
If you cannot find what you are looking for, you can open a new ticket. Please note that a valid e-mail address is required.
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The Conferences page is where we highlight the most defining events organised and hosted by LifeWatch ERIC during its lifetime, such as key meetings, workshops and training courses. You will be given the option to visit the minisite of each event on the LifeWatch ERIC website.
On the Events page, LifeWatch ERIC staff regularly post events of interest to the Community. Externals can also post events on the Board of Opportunities page.
The Calls page is where we post opportunities within LifeWatch ERIC: Projects, Positions, Access, Tenders & Procurements. You can filter by category to specifically find the calls that interest you.
The Board of Opportunities page allows externals to easily share jobs, fellowships, events, projects, discussion topics and ideas with other LifeWatch ERIC Community members. Individuals looking for opportunities can browse by category and click on the arrow next to an opportunity to find out more about it.
The Directory of Scientific Skills page allows you to filter through dozens of specific scientific skills, so you can narrow down community members and connect with those working in the field that interests you. It also permits LifeWatch ERIC to identify the right experts to answer questions posed by the Community.
Working Groups allow you to interact more readily with colleagues and even strangers working on the same topics as you. Within Working Groups, you can upload useful resources to the repository, begin discussions on the forum, share an internal calendar, brainstorm together, organise conference calls, respond to polls, populate wikis and read and write blogs. Please consult the section of the FAQ dedicated to Working Groups for more information.
Yes! Not only can you browse resources and opportunities such as fellowships, calls and grants, you can also create and join working groups where you can network and hold discussions with other scientists working on similar topics. You can also filter directly for individuals with specific scientific skills by using our tailor-made search tool.
On the Community Platform you can easily find targeted opportunities or like-minded individuals working in the field of biodiversity and ecosystem research. You can join and create specific working groups where you can network and find resources within your specific community of interest within the larger LifeWatch ERIC Community. Using FAQs or brainstorming facilities, you can easily find answers to niche questions. You can also find links to LifeWatch ERIC resources such as the Metadata Catalogue, the Training Catalogue, the Training Platform, or request support through the HelpDesk function.
The LifeWatch ERIC Community Platform is an interactive space for collaborative working and networking. Whether you provide training opportunities, communicate LifeWatch activities, develop LifeWatch ICT tools for researchers, or if you are a scientist looking for tools to facilitate your research, the Community Platform is the place where you can easily get in touch with others working on the same issues, regardless of their affiliation or location.
The LifeWatch ERIC Community Platform has been designed as a place where members of LifeWatch ERIC and the members of the scientific community in general can come together and interact more easily, advertising and discovering opportunities relevant to researchers and research infrastructures operating in the field of biodiversity and ecosystems.
To sign up to the Community, go to www.community.lifewatch.eu and click on the white Login button in the top right-hand corner. Once this page has loaded, click on the words Don’t have an account? Register with us to be taken to a page where you can provide your name, username, email address and password. After submitting these details by clicking on the Sign Up button, you must wait for your account request to be accepted by the administrator. Once accepted, you will receive an email in the inbox of the address you submitted with further instructions. Please note that by creating an account on LifeWatch Community, you will also have access to the Help Desk.
The LifeWatch Community Platform has been designed as a place where members of LifeWatch ERIC and the members of the scientific community in general can come together and interact more easily, advertising and discovering relevant opportunities relevant to researchers and research infrastructures operating in the field of biodiversity and ecosystems.
To change your password, you must first click on your account name, which is visible in the top right-hand corner when you are logged in. This will take you to your profile. On the left-hand menu of your profile, there is a section called Settings. Click on Account Settings. Once here you can easily reset your password.
Once your request to make an account has been approved by the administrator, we recommend that you immediately review your profile privacy settings. These dictate how visible you are to other members of the Community. To change your account privacy settings, you must first click on your account name, which is visible on any page of the website in the top right-hand corner when you are logged in. This will take you to your profile. On the left-hand menu of your profile (not the main menu), there is a section called Settings. Click on Account Settings. Once here, look again at the left-hand menu and select Account Privacy. Here you can choose how visible your profile is to other members of the Community.
To customise your profile, you must first click on your account name, which is visible on any page of the website in the top right-hand corner when you are logged in. This will take you to your profile. On the left-hand menu of your profile (not the main menu), there is a section called Settings. Click on Profile Settings. Once here, you will be able to fill in your Personal Information, link your profile to your Social Networks, and upload a Profile Cover and Profile Picture.
Yes. Once approved, all group members will be able post on the group without any further approval from administrators.
Once your group has been approved, if your group is set to private or secret, you as the group administrator will have to approve other Community members’ requests to join. To personalise your Group Settings, you must head to your profile, which can always be found in the top right-hand corner when you are logged in. Once on your profile, look for the section in the left-hand menu called Group Settings and select Manage Groups and the group you would like to edit. Once on the Manage Groups page, there are a series of settings you can adjust to your liking, such as the Profile and Cover image of the group. Under Settings, you can change the Group Name, Group Type and Group Description. To invite Community members to join your group, click on Invite Members and select the desired members before clicking Send Invite. Click on Activity Type to activate the desired functionalities for your group; among the group functionalities fostering your interaction with other group members are the calendar, repository, forum, blog, wiki, polls, brainstorming and conference calls. Remember to click on Save Changes after selecting your desired functionalities. Finally, you have the option to Delete your group.
On the left-hand menu, select the page Working Groups. On the page, you will see a collection of the Working Groups already created. Above these on the right-hand side is the blue button Create New Group. Once you have clicked on the button, as well as being asked to type out a group name and description, you will be asked to choose the privacy level of your group: secret, private, or public. After this stage, you will have to wait for your group to be approved by an administrator.
Once you have created an account, select the Working Groups page in the left-hand menu. Here you will see all the groups that have been set to public or private. You will not be able to see secret groups. You can browse through the available groups. When you see a group that interests you, the way you join depends on the privacy settings of the group. If it is a public group, you can have immediate access by selecting the group and then clicking on the Join Group button. If it is a private group, you follow the same process, but will subsequently have to wait for the group admin to approve your request. To join a secret group, you must be invited by the group administrator.
Click on the ‘Open a new ticket’ button on the homepage.
The most Frequently Asked Questions (FAQs) are freely accessible with no need to login. If you want to submit a ticket you need to be registered and logged in. Please note that by creating an account with the Help Desk, you will also have access to the LifeWatch Community platform.
If you wish to contribute to the Help Desk as agent, you need to register to the LifeWatch Community, access to your profile, specify your skills and declare that you want to contribute to the Help Desk. The administrator will receive and manage your request.
You can ask the administrator to register you. After that, you will receive the credentials you can use to log in.
The LifeWatch ERIC Training Catalogue (https://trainingcatalogue.lifewatch.eu) manages four types of users:
- guest user: lowest permission level, can only access the public area and view catalogue resources;
- registered user: medium permission level, can modify own profile data and comment on/evaluate the usefulness and effectiveness of a resource;
- contributor: high permission level, can create and manage new Learning Objects. A registered user can become a contributor by contacting the administrator, who may change the user’s role;
- administrator: highest permission level, can access the admin area and perform any function (e.g., full management of Learning Objects, users, metadata profiles, etc.).
You can access the training materials of all the open courses on the LifeWatch ERIC Training Platform (http://training.lifewatch.eu). For courses that are not open, you need to be registered to access the training materials.